Kudos to Symantec for publishing an API for Symantec Enterprise Vault (EV), and indeed for rigorously certifying vendor products that want to use it. In fact, we were thrilled to be the first migration vendor to be STEP (Symantec Technology Enabled Program) approved to use the API some 5 years ago.
But, in addition to our API connector we also have a direct connector into EV which some of our partners prefer to use.
The reason? Customer projects have shown that the direct connector can deliver performance up to 10 times faster than using the API when the EV archive is ‘busy’. It also has a lower impact on the EV environment (as it does not go via its servers) and it can also access a non-operational EV archive store/database.
Sounds great – but what are the down-sides of going direct?